| Monday, September 15, 2003 |
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MEA CULPA/MEA CULPA .....the continuing saga
(my fault/my most grievous fault)
.....again, here are some abstracts from the calls that i have received working for a major airline in chicago, via the 800 number complaints line.
..... again, all abstracted calls are true, i have to change some dates/places n if i mention name(s), that is not the correct name of the pax.
.....again, all calls we get from this 800 lines are all irate pax, n we cannot argue or hang up calls, we have to stay on the line and listen to all the things the Pax is telling us, and apologize.
..... again, dont ask me which major airline in the u.s , i work for, cuz i will not tell you, also don't ask for tkt or companion passes, cuz i will not give you also.
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= = = i got this call from MADAME MOSIA.. kept on cursing on the fon, very upset, then afterwards, she told me, "I am a ma'am not a sir, do you understand me?", reply ko, "yes ma'am".
MEA CULPA/MEA CULPA.....
PERSONAL SAY KO..... MADAME MOSIA, kung hindi ka palakain ng sisig, balot,inihaw na pusit,tahong, chicharon bulaklak at inom ka ng inom ng cerbeza negra at marka dimonyo na hinaluan ng lambanog, eh di i will recognized easily you're a real MADAME--- MOSIA?
= = = i was about to log off for the nite, when last minute i got this man from Spain, he arrvd in the U.S. from Frankfurt from Madrid then all the way to SFO, this is what he said..."this is Senor Alejandro Quepu, you lost my two maletas, and I am here in SFO, with nothing at all, do you want me to run naked in the street of SFO?"...
MEA CULPA/MEA CULPA.....
PERSONAL SAY KO..... Senor Quepu, i am so soryy, but i just want to warn you, donot run naked in the streets of SFO, especially i know you are near castro street, kayo rin, baka ma-almuranas kayo when u get spotted by THEMMMMM BOYSSSZZZZZA..
= = = on a flt that arrived in Chicago, from Maui , Hawaii, i got a call from MRS. CRISELDA LABATETE, she goes on the fon, "hello! i am here standing at the carousel in chicago from my flt, my suitcase is not yet here..by the way, are you a filipino?..you sound like one?" say ko naman"opo ma'am" then she said, "ang dami kong gulay inside my maleta, that was harvested from my backyard in Hawaii, i wanted to bring these to my children here in chicago"!!!
MEA CULPA/MEA CULPA.....
PERSONAL SAY KO...Manang Labatete, sorry for the inconvenence, don't worry Manang, when the suitcase gets delivered to you, you alreaday have your DINENGDENG, pero awan ti inapoy, Manang? ada ti sida yo?..
= = = "hello", said this irate man, "my name is CINCO NERY, and i am looking fo rmy bag, i cannot get inside the house cuz i have my house keys inside the bag, where is it? then cursing n cursing n cursing....
MEA CULPA/MEA CULPA
PERSONAL SAY KO..... Mr. CINCO NERY, sorry sir, i guess you have to sleep at least tonite with your Doberman, i will inform the pulis about it so no sabit on your part, and by the way... your Doberman is in heat, said the vet, so sleep with your behind by the wall? okey ka?
= = = "yellow, thiz isz RAYMOND GALISGANDA, you lowst my hand carry bag", "sir, are you a filipino?" answer nya "yes, why do you ask,?" "kasi sir, i will explain in tagalog so nobody will understand me, okey ba sa yo"? said he " okey lang sah kin, go" say ko naman, "kasi sir, there is a note here that it was held by airport security, you have...."
MEA CULPA/MEA CULPA
PERSONAL SAY KO..... kasi Mr. Galisganda, you placed five electronic gadget inside your bag n it was seen by the security screener, you're not a doctor but you have five electronic and battery operated objects looking like instruments for procto and prostate aparratus, eh dehins ka naman doctor, kayo rin, that cud be concluded as deadly weapon, if used from behind, manay...
= = = i got a call from this male pax who has a very heavy voice and heavy german accent on the fon, and he said to me "i got my suitcase delivered, opened it up, and what do i see inside, ladies underwear, ladies cosmetic case, ladies bra and undergarments"....
MEA CULPA/MEA CULPA
PERSONAL SAY KO.....you know, Mr. Adolf, are you sure you don't wear these stuff, cuz there was another suitcase located with your name on it, and the contents are leather whips and chains and all those leather caboodles....and one whole box of eveready energized batteries.
= = =" this is MR DHONG, where is my DHONG, I want to see my DHONG" i was so flabergasted, i asked him, are you sure it sez DHONG (real pronounciation but different spelling)
PERSONAL SAY KO.....sorry Mr. DHONG, in the first place, i did not know you are looking for your suitcase from china and the name in the suitcase is DHONG, i thought differenctly, akala ko you're looking for your DHONG to play with DHING.
= = = "dis is Mr.Silverio Balisawsaw" (alam ko kaagad na pinoy) "you lost two of my bugs(real pronounciation) one SMALL BUG the other one is a BIG BUG, where is it?"
MEA CULPA/MEA CULPA
PERSONAL SAY KO..... Mr. Balisawsaw, i think you will never see the light of your BUGS, kasi in english that is bad insect, in tagalog that is SUROT, so dedma, tiniris sa airport.
= = = a call from a Pax from a flt that originated from New Delhi, via Frankfurt then Washington Dulles Intl, it goes like this, "mah neme is MAHDERMAKISKIS,i have a big problem (going up intonation) i jest attended a religious festivel (still going up intonation) religious festival in IN- - - and i have a plastic bottle with holy water inside tha ti checked in and i cannot locate the bottle, that is so sacred to me and my family"
MEA CULPA/MEA CULPA
PERSONAL SAY KO..... MR MAHDERMAKISKIS, that is so easy to remedy, i will contact one of our baggage handler guys and ask them to buy a big plastic bottle similar to your bottle that you are looking for, then i will tell them to wash all their feet with a basin of water then afterwards to pour the entire water from the paa that got washed, then pur the water from the basin inside the bottle, you will never know the difference.
BUT THE MOST GRATIFYING CALLS THAT I GET, ARE FROM PEOPLE WHO WILL APOLOGIZED AND WILL EVEN SAY TO YOU "its okey (my name) just call me when you have located it". |
| posted by infraternam meam @ 11:46 PM |
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