IN FRATERNAM MEAM

IN FRATERNAM MEAM

Friday, January 09, 2004

THE WORST AND THE BEST OF PAX OF MY AIRLINE
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I just got home from work---- we are having problem at work cuz there's lots of airport that is having problem because of weather. Portland Oregon (PDX) is one Seattle (SEA) is another---Burlington VT(BTV) also is another one Denver (DEN) is another one and chicago o'Hare (ORD) was also another problem because of snow and weather problem.
thousand of pax is complaining because they cannot locate their bags and they were rerouted to some many places and was really so aggravated because of this. we cannot do anything about it--weather is the greatest enemy of the airline industry. but pax will not accept that---they just want to complain and keep on whinng on the fon.

I got this woman whose bag are still at SEA since the 07Jan and when i got the call---she was complaing and ranting on the fon saying she needed her bag or else she will have medical problem. said she has cancer and medicine is inside the bags. i told this woman ---- if this is a medical problem she has to go to the hospital now and or call her doctor cuz i cannot guarantee on how fast and when her bag cud be reuinted with her.
SHE IS ONE OF THE WORST PAX.

This man called and said he was with the military and wants to know what happened to his military issue bag that has his uniform inside. i said it was still in DEN and there is no way i cud speed up the movements of his bag. pax said it is ok cuz he cud understand the weather and there is nothing he can do about it.
HE IS ONE OF THE BEST PAX.

This man called and as soon as i answered the fon---this man is on the war path. demanding to know when he cud get his bag and screaming on the fon and told me he has more than USD300 worth of meat inside the bag. fresh venison of course that he hunted. advs pax there is a disclaimer in the air ticket that pax checking in perishable item inside the bag is assuming responsibility if the bag get delayed or gets lost. the perishable item is not covered by the insurance and liabilty of the airline. he was screaming on the fon---as if this is the end of the world for him.
HE IS ONE OF THE WORST PAX.

An old lady called and said she is now at Lahui (LIH) and was at Maoi (OGG) last 05jan and asking what happen to his bag. said the bag has a bed spread that she crochet for one year to be given to her friend as a chirstmas gift and now it is missing. said this is not going to be repalced by compensation. explained to her procedures and liability but to no avail. i have never heard an old lady curse and swear like this on the fon at her old age.
SHE ISONE OF THE WORST PAX.

A 22 year boy called and said he went to Reno (RNO) to have a short winter vacation so that he cud go snowboarding and we lost his bag. this young man came from Santa Barbara (SBA) and all his winter gear is inside the bag and now he is back home to SBA and still we cannot locate his bag. apologized to this young man and advised him i will check on it until we locate his bag. no complain---did not even raised his voice---no cursing not a word of ill will against my company. i gave him a USD100 trvl certs and told him to file a claim and i will folllow up the claim for him.
HE IS ONE OF THE GOOD PAX.

A young man called who just flew in from Hannover/germany (HMJ) and his bag did not show up in customs SFO and was telling me he attended a show for Tattoo artist and all his instrument is inside the bag. apologized and advise him what we are doing to locate the bag even it was not transferred to us by his first carrier. caller said it is ok with him as long as the bag will be located and will be delivered to his home---he does not have any problem cuz he understand what is happening and will not hold it against the airline.
HE IS ONE OF THE GOOD PAX.

i cud give out hundreds of examples of the good and the worst but i will consume the whole page of the blogspot the whole night typing it. if you were on the other end of the fon receivng all these calls from irate pax---it will be enough for you to pull your hair or quit. but for me---it does not bother me anymore. i am already used to it and have already have a heart of stone in the feelings towards all these pax. one can only laugh on what these pax will say on the fon and all the insults that i get from them.

pax has the tendency of saying stupid things and will lie to their teeth on the fon---like as if we are stupid and does not know what they are talking about.

so nice to consult and witch and voodoo incanter to pin a needle on each pax that is rude on the fon.
i wonder if there are still some of these women in the phils called "Manananggal" and "Mangkukulam"

posted by infraternam meam @ 4:32 AM

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