| Wednesday, July 14, 2004
| TWENTY FIRST CENTURY ETIQUETTE
Whether you are sending messages at the office or from home, remember that there is no ironclad guarantee of privacy. Treat e-mail like an open note you might leave on a coworker's desk. Incidents of employees losing their jobs because of offensive or controversial e-mail content, friendship that are lost over e-mail exchanges, and private information unecessarily discovered are all precautions to be considered. There are romantic love affairs being discovered by the wrong person -- let's just say that you want to avoid all such scenarios happening to you.
1. DO be sure to reference the subject you are in an e-mail.
2. DO check to be sure that your business contact prefers e-mail to a fax or call.
3. DO use proper grammar and punctuation.
4. DO address the recipient by first or last name or a brief salutation.
5. DO try to acknowledge messages in a timely fashion.
6. DO designate all extremely personal dialogue to a phone call.
7. DO ask correspondents who bombed you with frivolous e-mails to take your name off their mass mailing lists.
8. DO respect busy schedules by avoiding counterproductive questions.
1. DON'T continue to e-mail the person of an unreturned message.
2. DON'T gossip (especially about the boss).
3. DON'T pass along off-color jokes or offensive language.
4. DON'T abuse personal e-mailing.
5. DON'T feel obliged to open "junk" e-mail.
6. DON'T forward sensitive e-mail messages.
7. DON'T use e-mail to discuss personal or interoffice complaints or problems.
NETIQUETTE: Chat Rooms and the Internet
In the early days of chat rooms and newsgroups, there were no rules. Newcomers logged on and observed. Sometimes what they saw was not very pleasant: people calling each other names, making unflattering assumptions, morphing from one persona to another, getting personal, monopolizing the conversation. Quickly discovering that such an enviornment is more prone to uncivilized behavior, ethics became increasingly important and NETIQUETTE was born. The COMPUTER ETHICS INSTITUTE has formally addressed these issues in THE TEN COMMANDMENTS OF COMPUTER ETHICS as follows:
1. THOU SHALT NOT USE A COMPUTER TO HARM OTHER PEOPLE.
2. THOU SHALT NOT INTERFERE WITH OTHER PEOPLE'S COMPUTER WORKS.
3. THOU SHALT NOT SNOOP AROUND IN OTHER PEOPLE'S FILES.
4. THOU SHALT NOT USE A COMPUTER TO STEAL.
5. THOU SHALT NOT USE THE COMPUTER TO BEAR FALSE WITNESS.
6. THOU SHALT NOT USE OR COPY SOFTWARE FOR WHICH YOU HAVE NOT PAID.
7. THOU SHALT NOT USE OTHER PEOPLE'S COMPUTER RESOURCES WITHOUT AUTHORIZATION.
8. THOU SHALT NOT APPROPRIATE OTHER PEOPLE'S INTELLECTUAL OUTPUT.
9. THOU SHALT THINK ABOUT THE SOCIAL CONSEQUENCES OF THE PROGRAM YOU WRITE.
10.THOU SHALT USE A COMPUTER IN WAYS THAT SHOW CONSIDERATION AND RESPECT.
You would never consider taking an alarm clock into the theater and risk it going off in the middle of a play. Yet, when it comes to the cell phone, we all seem to forget how disruptive the ringing can be.
1. DO respect those around you when using your phone.
2. Do keep your voice down.
3. DO take calls in a private or separate area that is quiet whenever possible.
4. DO turn you cell phone off, or switch it to vibrate, at business meeting, restaurants and public place.
5. DO keep conversations short and to the point if you are forced to take a call in the company of others.
6. DO make every effort to be accessible to important calls without disturbing those whom you are with.
1. DON'T put your cell phone down on the dining table.
2. DON'T try to walk around while on a call--- youmay move into a dead zone.
3. DON'T talk to someone else (the waiter, someone on the street, etc) while on the phone. It's disorienting and disconcerting for the caller.
4. DON'T discuss private matters -- such as relationships or finances-- in public places.
5. DON'T talk about other people by name in a public space/place.
6. DON'T use inappropriate language.
7. DON'T drive and dial; ask your passenger to assist in making the call or pull over.
(abstracted from the book: 21st Century Etiquette by:Charlotte Ford)
|posted by infraternam meam @ 12:26 PM